Focus on Patient Care, Not Patient Admin
Healthcare and wellness businesses operate in an environment of high demand, strict compliance requirements and a constant need for accurate, sensitive communication. Whether you r...
The Challenges
Healthcare and wellness businesses operate in an environment of high demand, strict compliance requirements and a constant need for accurate, sensitive communication. Whether you run a dental practice, a physiotherapy clinic, a private GP service or a wellness centre, Wilmot handles the administrative workload that takes clinicians and therapists away from the work they trained for.
The most common operational challenges in Healthcare & Wellness:
- Managing high appointment volumes with minimising no-shows
- Maintaining accurate, compliant patient communications
- Keeping up with CQC and regulatory documentation requirements
- Coordinating staff rotas and managing HR administration
- Responding to patient enquiries promptly and accurately
How Wilmot Helps
Appointment Management
Bookings, reminders, confirmations and cancellation management are all handled automatically via WhatsApp, reducing no-shows by an average of 40%.
Patient Communications
Recall messages, follow-up instructions, test result notifications (where appropriate) and aftercare guidance are sent automatically and on schedule.
Compliance Documentation
CQC-ready policies, staff training records, equipment maintenance logs and regulatory documentation are maintained and updated automatically.
Intake Management
New patient enquiries are processed, intake forms are sent and completed, and new patient files are prepared before the first appointment.
Staff Coordination
Rotas, holiday requests, continuing professional development tracking and routine HR communications are managed through Wilmot.
Marketing & Growth
Patient newsletters, seasonal health advice, service promotions and referral campaigns are created and distributed automatically.
Example Workflow
Patient sends an appointment request via WhatsApp
Wilmot checks clinician availability and confirms the appointment
Pre-appointment intake form is sent and completion is chased
Appointment reminder is sent 48 hours and 2 hours before
Post-appointment aftercare guidance and feedback request are sent
Recall message is sent at the appropriate interval
What Our Customers Say
"Our no-show rate has halved since we introduced Wilmot. The automated reminders and the ease of rescheduling via WhatsApp have transformed how our patients engage with their appointments."
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