Let AI Handle the Admin So You Can Focus on the Food
Hospitality is one of the most operationally intense industries in existence. Every day brings a fresh wave of bookings, cancellations, dietary queries, supplier orders, staff comm...
The Challenges
Hospitality is one of the most operationally intense industries in existence. Every day brings a fresh wave of bookings, cancellations, dietary queries, supplier orders, staff communications and customer feedback, each requiring a timely, accurate response. Wilmot takes on this administrative workload completely, managing everything from reservation confirmations to supplier orders while you focus on delivering an exceptional guest experience.
The most common operational challenges in Hospitality & Restaurants:
- Managing reservations and table changes across multiple channels
- Handling dietary and allergy queries accurately and at volume
- Processing supplier orders and managing stock communications
- Responding to online reviews and customer complaints promptly
- Creating consistent social media content across multiple sites
How Wilmot Helps
Reservations & Bookings
Wilmot manages the entire booking process via WhatsApp. Guests confirm, modify or cancel bookings through conversation, with all changes logged automatically.
Allergy & Dietary Queries
Every allergy and dietary question is answered accurately and instantly, based on your menu information. No missed queries, no delays.
Supplier Orders
Weekly supplier orders are generated based on covers booked and stock levels, then sent automatically. Price changes and substitutions are flagged for review.
Review Management
New reviews are monitored, draft responses prepared and positive reviews promoted. Complaints are acknowledged instantly and escalated when necessary.
Social Media
Weekly specials, seasonal menus, event promotions and staff spotlights are created and published automatically across your platforms.
Staff Communications
Rota changes, shift swap requests, team announcements and HR correspondence are managed efficiently through Wilmot.
Example Workflow
Guest messages to ask about availability for a table of 6 on Saturday evening
Wilmot checks availability and confirms the table automatically
Wilmot collects dietary requirements and any special occasion details
A confirmation message is sent with directions and parking information
24 hours before, a reminder is sent with weather and arrival tips
After dining, Wilmot sends a thank you and review request
What Our Customers Say
"Running three restaurants means three times the admin. Wilmot now handles all of it. Customer enquiries, social media, supplier orders. I spend my time running the business, not answering emails."
Free 7-Day Trial.
All skills included. Competitive monthly pricing after your free trial.
Get Started Talk to our team firstSkills Used in This Sector
More Sectors
Ready to Transform Your Hospitality & Restaurants Business?
Free 7-Day Trial. See what Wilmot can do for you in your first month.